Our return window
You have 30 days from delivery to return most physical items for a refund. Items need to be unused, in the same condition you received them, and in the original packaging with all parts included.
Cancelling an order
If you need to cancel, contact us right away at support@pointdealshop.com or +1 505-610-5991. Orders that haven't shipped can be cancelled for a full refund.
Non-returnable items
- Gift cards, memberships and software codes once delivered.
- Opened supplements, personal care and pet grooming products.
- Used, damaged or incomplete items.
- Items marked final sale.
Damaged or incorrect orders
If something arrives damaged, defective or isn't what you ordered, let us know within 7 days of delivery with your order number and a photo. We'll replace it or refund you in full and cover the return shipping.
Starting a return
- Email support@pointdealshop.com with your order number and the items you'd like to return.
- We'll reply within one business day with a return authorization and the return address.
- Pack items securely and ship them with tracking.
Returns sent without authorization may be delayed. Unless the return is due to our error, return shipping is your responsibility and original shipping charges aren't refunded.
Refunds
After we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to post the credit.
Exchanges
To swap an item, return the original for a refund and place a new order — it's the fastest way to get what you want.
Gifts
If the item was marked as a gift and shipped directly to you, we'll issue store credit. Otherwise the refund goes to the original buyer.
Questions
Point Deal Shop, 504 Keleher Ave NW, Albuquerque, NM 87102, USA
Phone: +1 505-610-5991
Email: support@pointdealshop.com